Visitors with specific requirements

Sunflower Lanyards, known as hidden impairment lanyards, are available at any of the Information Centres and kiosks. Sunflower Lanyards serve to communicate with staff that you may need assistance at times, may need to access the person of determination entrance at a pavilion, etc. These are distributed free of charge.

For visitors who benefit from having information in advance or would like information related to the special features of Expo 2020 Dubai, we have a collection of Social Narratives of Expo 2020 that you can review. The Social Narratives provide detailed information with sensory icons of the main Expo 2020-owned attractions and experiences. Download the social narratives (PDF).

Each pavilion will be sensory rated by Sensory Access, a team that includes Autistics and those with sensory-processing differences. This will inform visitors of sound, lighting, aroma, movement and temperature impacts. Download the sensory rating cards (PDF).

Expo 2020 has four dedicated Quiet Rooms, located within the Information Centres at Visitor Centres 1, 3, 4 and 6. The Quiet Rooms provide spaces for visitors who feel overstimulated, overwhelmed or anxious. They contain a sofa, an innovative sensory pod and a sensory corner.

At these Information Centres, as well as the Welcome Plazas, visitors may borrow headphones or children’s sunglasses for those with sensory sensitivities who may have forgotten to bring their own.

In case there is a need to evacuate, you will be informed by flashing beacons throughout the site and Expo 2020 staff will be available to direct you.

Visitors on the autism spectrum who would like a simpler way to experience and browse the Expo 2020 website or any other website could benefit from getting Etisalat’s Wider Web extension.

Hearing induction loops (sometimes known as Hearing Enhancement Systems) are provided at dedicated counters such as ticketing, Information Centres and retail counters. They will be indicated by appropriate signage. Terra – The Sustainability Pavilion also has hearing induction loops in areas where public events will take place. Mission Possible – The Opportunity Pavilion has a hearing induction loop in the auditorium.

Visitors will find open captions directly on some of the digital experience videos throughout Expo 2020, or on a scannable code with sign language and captions located near the digital experience. These codes can be identified by the use of the standard sign language pictogram. Some events will provide live captioning, either directly on a screen or accessed via a link and viewed on a personal smartphone. Event information, including whether live captions are provided, will be continuously updated through the events calendar.

Sign language interpretation will be provided in International Sign for some official speeches, talks and ceremonies. Scheduled sign language tours will be available in some pavilions.

In case there is a need to evacuate, you will be informed by flashing beacons throughout the site and Expo 2020 staff will be available to direct you.

Guide dogs are welcome at Expo 2020. Please refer to service dog relief areas for more details.

Tactile paving is provided within the Expo 2020 site in standard locations for wayfinding guidance and as a warning for a change in level. There are tactile maps around the site that include Braille, embossed images and audio output. They are located in Terra – The Sustainability Pavilion and Alif – The Mobility Pavilion.

Hundreds of points of interest across the site will have audio content accessible via the Expo 2020 app. Various exhibits in the Thematic Pavilions and around the Public Realm will have scannable codes with audio description in Arabic and English. These can be identified by the standard pictogram for audio description on codes that provide this feature.

Terra – The Sustainability Pavilion and Alif – The Mobility Pavilion offer a touch tour, an opportunity for visually-impaired visitors to experience the exhibits in a highly personalised way. These tours provide an up-close experience to visualise, with the mind’s eye, what is being explored tactilely, such as the dimensions of a structure, the architecture, the texture and the fine details.

In case there is a need to evacuate, you will be informed by audible information and Expo 2020 staff will be available to direct you.

If you are photosensitive and can have seizures caused by light, we recommend consulting your doctor before visiting Expo 2020.

There are many visual and lighting special effects at Expo 2020, including occasional fireworks, strobes and pulsating lights. Sensory Rating Cards provide more detailed information about the lighting impacts to be expected within each pavilion or attraction

Expo 2020 provides wheelchairs for visitors to hire. These can be obtained on a first-come, first-served basis from Information Centres.

Wheelchair charging stations will be available at the Visitor Centres, located below the escalators.

A range of service counters, ATMs and drinking fountains are at accessible heights.

There are some dedicated viewing areas for visitors with reduced mobility in parts of Expo 2020 and in some of the attractions.

There are accessible toilets located throughout Expo 2020, including four changing places toilets with an adult changing board and hoist. These are located on the ground floor in Visitor Centres 1, 3, 4 and 6.

The site is wheelchair accessible.

In case you need to evacuate, Expo 2020 has evacuation chairs throughout the site and staff have been trained how to use them.

Sensory Rating Cards provide visitors with information about the sensory impact of an experience, such as loud noises or bright lights.

View the Sensory Rating Cards

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